Privacy Policy

This Privacy Policy describes how Concord Health Products Inc. DBA Precision Peptide Company collects, uses, discloses, and protects information when you visit our website, view product information, place or support an order, contact us, subscribe to communications, or otherwise interact with us online or offline. Our website, products, and services are offered in the United States.

Mailing Address

Concord Health Products Inc. DBA Precision Peptide Company
2219 Main St, Suite 399
Santa Monica, CA 90405

We may update this Privacy Policy from time to time to reflect changes in law, our practices, our services, or the technologies we use. Updates will be posted with a revised Last Updated date. If a change materially affects how we use Personal Information or your privacy rights, we will provide additional notice where required by law. Changes are effective when posted unless otherwise stated.

1. Protected Health Information and Consumer Health Information

When information that identifies you is connected to health, treatment, prescribing, telehealth, pharmacy, payment, or other healthcare services requested through our services, we treat it as protected health information ("PHI") where the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") applies. PHI may include your name, contact information, intake responses, health history, medication information, prescription information, provider communications, pharmacy fulfillment information, and payment or support information connected to healthcare services.

Clinical intake, provider review, prescribing, and pharmacy fulfillment may be handled by independent licensed healthcare providers, pharmacies, and other service providers involved in the services you request. We may receive, create, maintain, or transmit limited PHI as needed to coordinate requested services, provide customer support, meet compliance obligations, and operate our business.

Some information may also be classified as "Consumer Health Data" under laws enacted in Nevada and Washington. If you are a resident of Nevada or Washington, please refer to our Consumer Health Data Privacy Policy for more information about the Consumer Health Data we may collect and our related privacy practices.

2. Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to you (Personal Information).

Information You Provide to Us

We may collect Personal Information when you:

• Contact through website, email, phone, forms, chat, or customer support
• Create or use an online account, if account functionality is available
• Place an order, complete checkout, request product information, or seek order support
• Subscribe to email or SMS communications
• Provide feedback or otherwise communicate with us

This information may include your name, email address, phone number, billing address, shipping address, account login details, order history, payment-related information, and communication preferences, and the content of messages you send to us.

If you make a purchase, payment information may be processed by a third-party payment processor. We do not intentionally store full credit card numbers on our own systems.

Information Collected Automatically

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring and exit pages
• Date and time of visit
• Links clicked
• Session duration
• Cookie identifiers
• Advertising identifiers and similar online identifiers
• Approximate location inferred from an IP address
• Advertising, attribution, and conversion events

We use tools such as Google Tag Manager, Google Analytics and related Google features, Google Ads, Meta Pixel, and TikTok Pixel on public marketing pages. These tools may collect or receive information about your device, browser, pages viewed, interactions, and conversions. Based on those activities, we and these providers may infer interests, including interests in products or health-related topics.

Information From Other Sources

We may receive information from service providers, payment processors, shipping providers, marketing partners, analytics providers, fraud-prevention vendors, publicly available sources, or other third parties where permitted by law.

3. How We Use Information

Personal Information is used to:

• Provide, operate, and improve our website, products, and services
• Process orders, payments, shipping, returns, and customer service
• Respond to questions, requests, and complaints
• Manage accounts
• Send transactional communications
• Send marketing communications where permitted
• Personalize content or marketing
• Analyze usage and business performance
• Detect and prevent fraud and security incidents
• Comply with legal obligations
• Protect rights, property, users, customers, and operations
• Create aggregated or de-identified information

When we use PHI, we use it only as permitted by HIPAA and other applicable law, including for treatment, payment, healthcare operations, coordination with licensed healthcare providers, pharmacies, and service providers involved in requested services, legal compliance, safety reporting, and other purposes authorized by you or permitted by law.

4. How We Disclose Information

We may disclose Personal Information to service providers and vendors that support website hosting, payment processing, order fulfillment, shipping, analytics, marketing, customer support, fraud prevention, email delivery, and business operations. Information may also be disclosed to:

• Professional advisors (attorneys, accountants, insurers, auditors, consultants)
• Government authorities, regulators, and law enforcement when required
• Business transaction parties (merger, acquisition, financing, restructuring, asset sale, bankruptcy)
• Affiliates or related companies
• Third parties at your direction or with consent

Analytics and advertising providers, including Google, Meta, and TikTok, may receive online identifiers, device and browser information, browsing activity, interactions, and conversion events from public marketing pages. We may also provide contact identifiers, such as an email address, in hashed or otherwise protected form to create matched audiences, measure campaigns, or suppress advertising, where permitted by law.

PHI may be disclosed to licensed healthcare providers, pharmacies, payment processors, technology vendors, professional advisors, regulators, or other service providers only as permitted by HIPAA and applicable law. Vendors or service providers that create, receive, maintain, or transmit PHI for us must protect it and use it only as permitted by contract and law.

We do not sell Personal Information for money. However, some uses of cookies, pixels, analytics tools, or advertising technologies may be considered a "sale," "sharing," or "targeted advertising" under certain state privacy laws.

5. Online Analytics, Advertising, and Tracking

Analytics

We may use Google Tag Manager, Google Analytics, Google Signals, Google User-ID, and related Google features to operate tags, understand website traffic, recognize users or devices, analyze interactions, measure conversions, improve performance, and evaluate marketing. Depending on your settings and the provider's practices, information may be associated across browsers, devices, websites, or services.

We and our customer communications providers may also use technologies such as pixels or clear GIFs in emails to learn whether messages were opened and whether links were selected. This helps us measure and improve communications.

Interest-Based Advertising

We may use Google Ads, Meta Pixel, TikTok Pixel, and related advertising technologies on public marketing pages to measure advertising, build audiences, deliver or personalize advertisements, and show advertisements after you visit our website. These providers may use cookies and similar identifiers to collect information about your activity over time and across websites or online services.

Limits on Health-Related Tracking

Our analytics and advertising technologies are used on public marketing pages. We do not knowingly place advertising or general-purpose analytics technologies on clinical intake forms, provider portals, prescription workflows, or pharmacy systems, and we do not intend for these technologies to collect the contents of clinical forms, provider communications, prescription information, or pharmacy records.

Public marketing pages may discuss specific products or health-related topics. As a result, analytics or advertising providers may receive page-view and interaction information that could be used to infer product or health-related interests. We do not knowingly disclose PHI to analytics or advertising vendors except as permitted by HIPAA, under an appropriate business associate arrangement, or with a valid authorization where required.

Your Tracking Choices

You may control or block some cookies through your browser settings. Some analytics and advertising providers also offer account, device, or industry opt-out settings. Blocking cookies may affect website functionality, and browser- or device-based choices may need to be repeated on each browser or device. Depending on where you live, you may have the right to opt out of certain targeted advertising, sale, or sharing activities. Where required by law, we will also process legally recognized opt-out preference signals, such as Global Privacy Control.

6. Marketing Communications

You may unsubscribe from marketing emails via the link in any email. To opt out of SMS, reply STOP or contact us directly. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notices, account alerts, or legal notices.

7. Retention of Information

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records. Information is deleted, de-identified, or archived when no longer needed.

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. However, no method of transmission or storage is completely secure.

9. Children's Privacy

Our website and services are not directed to children under 18. We do not knowingly collect Personal Information from children under 18.

10. Third-Party Websites and Platforms

We are not responsible for third-party privacy practices. Social media activity is subject to platform privacy policies.

11. Your Privacy Choices

Depending on your location, your rights may include:

• Request access to Personal Information
• Request correction of inaccurate information
• Request deletion
• Request a copy of information
• Opt out of targeted advertising, sale, or sharing
• Limit uses of sensitive information
• Appeal denied requests
• Not be discriminated against for exercising rights

12. California Privacy Notice

Categories of Personal Information collected in the past 12 months include:

• Identifiers (name, email, address, phone, IP, online identifiers)
• Customer records information
• Commercial information
• Internet or network activity
• Approximate geolocation
• Inferences
• Sensitive Personal Information

We do not knowingly sell or share Personal Information of individuals under 16.

13. Supplemental State Privacy Notice

Residents of certain U.S. states have additional rights under state privacy laws including access, deletion, correction, portability, opt-out, and appeal rights.

14. Contact Us

Concord Health Products Inc. DBA Precision Peptide Company
2219 Main St, Suite 399
Santa Monica, CA 90405
Email: privacy@precisionpeptidecompany.com