Privacy Policy

Concord Health Products Inc. DBA Precision Peptide Company
2219 Main St, Suite 399, Santa Monica, CA 90405

1. Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to you (Personal Information).

Information You Provide

We may collect information when you:

• Contact through website, email, phone, forms, chat, or customer support
• Create or use an online account
• Place an order or request product information
• Subscribe to email or SMS communications
• Submit reviews, testimonials, or feedback
• Participate in promotions or surveys

This information may include your name, email address, phone number, billing address, shipping address, account login details, order history, payment-related information, and the content of messages you send to us. Payment processing is handled by third parties; full credit card numbers are not intentionally stored.

Information Collected Automatically

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring and exit pages
• Date and time of visit
• Links clicked
• Session duration
• Cookie identifiers

Information From Other Sources

We may receive information from service providers, payment processors, shipping providers, marketing partners, analytics providers, fraud-prevention vendors, publicly available sources, or other third parties where permitted by law.

2. How We Use Information

Personal Information is used to:

• Provide, operate, and improve our website, products, and services
• Process orders, payments, shipping, returns, and customer service
• Respond to questions, requests, and complaints
• Manage accounts
• Send transactional communications
• Send marketing communications where permitted
• Personalize content or marketing
• Analyze usage and business performance
• Detect and prevent fraud and security incidents
• Comply with legal obligations
• Protect rights, property, users, customers, and operations
• Create aggregated or de-identified information

3. How We Disclose Information

We may disclose Personal Information to service providers and vendors that support website hosting, payment processing, order fulfillment, shipping, analytics, marketing, customer support, fraud prevention, email delivery, and business operations. Information may also be disclosed to:

• Professional advisors (attorneys, accountants, insurers, auditors, consultants)
• Government authorities, regulators, and law enforcement when required
• Business transaction parties (merger, acquisition, financing, restructuring, asset sale, bankruptcy)
• Affiliates or related companies
• Third parties at your direction or with consent

We do not sell Personal Information for money. However, some uses of cookies, pixels, analytics tools, or advertising technologies may be considered a "sale," "sharing," or "targeted advertising" under certain state privacy laws.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to help our website function, remember preferences, analyze traffic, improve performance, and support advertising or marketing. Browser controls are available for cookies; blocking may affect website features. Where required by law, you may also have the right to opt out of certain targeted advertising, sale, or sharing activities.

5. Marketing Communications

You may unsubscribe from marketing emails via the link in any email. To opt out of SMS, reply STOP or contact us directly. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notices, account alerts, or legal notices.

6. Retention of Information

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records. Information is deleted, de-identified, or archived when no longer needed.

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. However, no method of transmission or storage is completely secure.

8. Children's Privacy

Our website and services are not directed to children under 18. We do not knowingly collect Personal Information from children under 18.

9. Third-Party Websites and Platforms

We are not responsible for third-party privacy practices. Social media activity is subject to platform privacy policies.

10. Your Privacy Choices

Depending on your location, your rights may include:

• Request access to Personal Information
• Request correction of inaccurate information
• Request deletion
• Request a copy of information
• Opt out of targeted advertising, sale, or sharing
• Limit uses of sensitive information
• Appeal denied requests
• Not be discriminated against for exercising rights

11. California Privacy Notice

Categories of Personal Information collected in the past 12 months include:

• Identifiers (name, email, address, phone, IP, online identifiers)
• Customer records information
• Commercial information
• Internet or network activity
• Approximate geolocation
• Inferences
• Sensitive Personal Information

We do not knowingly sell or share Personal Information of individuals under 16.

12. Supplemental State Privacy Notice

Residents of certain U.S. states have additional rights under state privacy laws including access, deletion, correction, portability, opt-out, and appeal rights.

13. Contact Us

Concord Health Products Inc. DBA Precision Peptide Company
2219 Main St, Suite 399
Santa Monica, CA 90405
Email: privacy@precisionpeptidecompany.com